Frequently asked Questions

Terms and Conditions

Online registration must be completed before your child can attend. When booking sessions with KidsZone you must first agree with our terms and conditions.

Ofsted

All KidsZones settings are registered with Ofsted. We work very hard to maintain our high standards. Please (click here) to view our latest Ofsted reports. 

Safety 

We ensure that all venues are thoroughly risk assessed and monitored to ensure that they comply with health and safety requirements. Staff are trained to recognise hazards and how to eliminate or control them. All staff have food hygiene certificates, first aid and are DBS (CRB) checked as well as undertaking training in child protection awareness and Prevent Duty.

 

 

Communication

Open channels of communication are vital when caring for children and fostering positive relationships with parents and carers.  We recognise the importance of ensuring all parents and carers are able to communicate with the club in a way that is appropriate to their needs or situation.

To achieve this we offer:

 

  • Face to Face – at club or pre-arranged meetings. We offer an open door policy

  • Phone and text including a ‘Text Alert’ system for important messages and information, and emergency updates (e.g. weather, premises, power supply).

  • Email

  • Website

  • On line booking facility

  • Feedback and comments forms

  • Translation/interpretation services, where required

 

N.B.

Please only use the above methods to contact us as it can be difficult to keep track if WhatsApp and Messenger are also used and we may miss messages sent this way.

Social Media

We have a Facebook page Click here to see what the kids have been up too and more information.

Policies & Procedures

We strongly recommend that you take time to read our policies and procedures, they are available to be seen at any time. Please Click here to redirect you to them.

Late collection

If you are going to late be then you must contact the staff at the setting your child attends to let them know. If a child is not collected on time late collection fines are applied – currently £20.00 for the first 30 minutes, then £10.00 per 15 minutes after.

N.B. We close strictly at 6pm - persistent lateness may result in your child's place being suspended.

Change in collection arrangements

Only pre-approved persons named on your registration records can collect your child. Please inform us if someone not listed will be collecting and give authority by providing their name and a password. People unknown to staff will be asked to prove their identity so please ensure that they bring a form of ID and the password .

Clothing 

Please provide your child with suitable clothing for indoor and outdoor activities, including-sun hats & sun cream during warmer days.

Please always keep a waterproof coat in your childs bag as the UK weather is very unpredictable.